Thank you for your complaint

You will receive an acknowledgement of your complaint within 2 working days. We aim to resolve complaints within 10–15 working days, depending on the complexity of the matter. If we require additional information, we will contact you using your preferred method. Escalation Process If you are not satisfied with the outcome of your complaint, you may escalate the matter: Request internal escalation to senior management; or Refer your complaint to the relevant regulatory authority: Namibia Financial Institutions Supervisory Authority (NAMFISA) Website: www.namfisa.com.na Email: [email protected]